Description
If the only complete map of your network lives in one person’s head, or in a diagram drawn years ago that no longer matches reality, you are one departure or outage away from serious trouble. The Network Documentation & Diagram Package gives you accurate, professional documentation of the network you actually have, in formats your team can keep up to date.
Overview
Good documentation is one of the most valuable and most neglected parts of any network. It shortens troubleshooting, makes changes safer, supports security reviews and insurance questionnaires, and allows a new administrator or IT provider to become effective quickly. Yet most small networks have little more than a sticky note with the router password.
In this engagement we discover and record your network from the devices themselves, rather than relying on memory or old drawings. We then turn that information into clear diagrams and structured reference documents following the approach described in our network documentation guide. Everything is delivered in editable formats so you can maintain it as your network changes.
Who it is for
- Businesses with little or no existing network documentation.
- Organizations changing IT providers or onboarding a new administrator.
- Teams preparing for a security review, cyber insurance application or audit that asks for network diagrams.
- IT generalists who know their network but never had time to write it down.
- Businesses planning upgrades or moves that need an accurate starting point.
What is included
The standard scope covers a single site with up to 25 network devices, including routers, firewalls, switches and wireless access points or controllers.
- Discovery: remote collection of device details, neighbor relationships, interface status, VLANs, routing and addressing using read-only access or supervised sessions.
- Logical diagram: networks, VLANs, subnets, gateways, routing and security zones, showing how traffic flows.
- Physical diagram: devices, interconnections, uplinks and key port connections, based on discovery data and information from your on-site contact.
- Device inventory: make, model, serial number where available, firmware version, management address, location and role of each device.
- Port map: switch port assignments, VLAN membership and descriptions for in-scope switches.
- IP and VLAN register: every subnet and VLAN with purpose, gateway, DHCP ranges and reserved addresses.
- Configuration backups: current configurations exported and stored with the documentation.
- Key settings summary: internet service details, DNS, DHCP, NTP, remote access and management access methods, recorded without storing passwords in the documents.
Deliverables
- Logical and physical network diagrams in editable format and PDF.
- A network reference document summarizing the environment.
- Spreadsheets for the device inventory, port map and IP and VLAN register.
- A folder of configuration backups.
- A short list of observations, such as undocumented devices or inconsistencies, noticed during discovery.
- A 45-minute handover call and 14 days of email follow-up.
Process and timeline
Most documentation packages are completed within 1 to 2 weeks.
- Intake and kickoff: you complete a questionnaire and we agree secure read-only access, preferred formats and a contact for on-site questions.
- Discovery (days 1–4): we collect information from each device and confirm physical details with your on-site contact.
- Drafting (days 4–7): we produce diagrams, inventories and registers.
- Review (days 7–9): you review a draft, and we resolve any questions or gaps.
- Handover (days 9–10): final documentation is delivered and explained on the handover call.
For security, we never record passwords or secret keys in documentation. We recommend storing credentials separately in a password manager and rotating any shared during the engagement.
What we need from you
- Read-only or temporary access to in-scope devices, or a person who can run commands during supervised sessions.
- An on-site contact who can answer questions about cabling, rack locations and labeling, and take photos if needed.
- Any existing diagrams, spreadsheets or notes, however old.
- Your preferred documentation tools or formats, if you have them.
What is not included
- Configuration changes or fixes. Observations are reported, not implemented.
- Physical cable tracing, labeling or on-site surveys.
- Documentation of servers, endpoints, applications or cloud services beyond network connectivity.
- Ongoing documentation maintenance after handover.
- Networks larger than the standard scope or with multiple sites, unless agreed in writing.
The outcome
You will have a complete, accurate and editable picture of your network that anyone on your team, or any future provider, can understand. Troubleshooting becomes faster, changes become safer and handovers become far less stressful. To act on any issues discovered along the way, consider a Network Health Assessment or Firewall & Security Hardening.
Have a question about scope or formats? Contact us before ordering.
